Distance sales agreement

Last updated: 5 November 2026

1. Parties

Provider: [legal entity name] (trading as PipeMonday). MERSİS number: [MERSİS number]. Registered address: [registered address]. Tax office and tax number: [tax office and tax number]. KEP address: [KEP address]. Email: [notice email address]. Phone: [phone number]. Professional chamber: [professional chamber]. Website: pipemonday.com; application: app.pipemonday.com. "PipeMonday" or "we" means the provider.

Customer: the natural or legal person placing the order, identified by the billing details entered at checkout and repeated in the order confirmation email. "Customer" or "you" means this person.

2. Subject

This agreement covers the customer's subscription to the PipeMonday plan (Basic, Pro or Enterprise) chosen electronically on pipemonday.com or app.pipemonday.com. PipeMonday is cloud-based B2B sales software (SaaS) for the sales teams of exporters and importers. The service is delivered digitally; nothing physical is shipped. The Enterprise plan is offered under a separate signed contract, which prevails where the two differ.

The pre-contract information form shown before payment is an integral part of this agreement (Regulation on Distance Contracts, article 5). Both are read with the Terms of Use, Privacy Policy, KVKK Privacy Notice and Cookie Policy on pipemonday.com.

3. Main characteristics of the service

PipeMonday offers market research from public trade statistics (UN Comtrade), company discovery with evidence links and AI fit scores, decision maker search, AI-drafted email sequences sent from your own mailbox after a person on your team approves each message, reply and quotation request capture, a light CRM, Excel import and a daily follow-up list. Plan scope and limits are shown on the Pricing page and at checkout. The service runs in a current web browser, needs no installation, and accounts are accessed only with a one-time code sent by email.

4. Price and payment

The price is the total shown at checkout at the time of order for one billing period (one month), including all taxes (VAT, currently 20%). In this open-ended subscription the total price applies to each billing period separately; no other charge is made within a period. The customer pays for its own internet access.

No fee is charged during the pilot phase; the list prices apply once paid plans start. Renewals are made on the same conditions. A price change applies only to later periods, after notice by email at least one period in advance; the customer may cancel before the new price takes effect.

Payment is made by Visa or Mastercard credit or debit card through the payment institution iyzico Ödeme Hizmetleri A.Ş. Card details are entered on iyzico's secure payment page; PipeMonday never stores full card numbers. 3D Secure is used for the first payment. If the customer saves the card for renewals, iyzico stores it and each renewal is charged to it. The invoice is issued electronically (e-Arşiv or e-Fatura) to the billing details entered and emailed.

5. Order process

The plan is chosen on the application's Settings page. The pre-contract information form is shown on the same screen before payment details are entered. The order button states that the order creates a payment obligation. Three unchecked boxes are presented before the order: acceptance of the form and this agreement; consent to immediate start, with knowledge that the right of withdrawal is lost as a result; and consent to card storage at iyzico and automatic renewal each period, cancellable at any time. Each consent is recorded with a timestamp, IP address, browser and text version. The agreement is concluded when payment is confirmed; the order confirmation and contract text are then emailed to the customer.

6. Performance

The service is performed digitally: immediately after payment is confirmed, the chosen plan is activated on the customer's account. Nothing is shipped. If the plan cannot be activated for a reason attributable to us, the customer is informed and the payment refunded. The service is provided as described in the Terms of Use; if a payment fails and is not resolved after a reminder, the service may be suspended.

7. Subscription term, renewal and cancellation

The subscription is open-ended and billed monthly. At the end of each period it renews on the same conditions, and the saved card is charged, only under the consent given at checkout and recorded by us; without that consent it ends at the end of the period.

The customer may cancel at any time, without giving a reason and without penalty, from the application's Settings page or by written notice (email to [notice email address] or the contact form); cancelling is never harder than subscribing. Cancellation takes effect at the end of the current period, the service remaining available until then, and is executed within seven days at the latest. For consumers, any amount already paid for the period remaining after a valid cancellation is refunded within fifteen days to the same card. For business customers the current period is not refunded, except when the account was never activated or a charge was duplicated.

8. Right of withdrawal

A consumer may withdraw from the agreement within fourteen days of its conclusion, without giving a reason and without penalty, by written notice to [notice email address] or [registered address]. After a valid withdrawal, the amount paid is refunded within fourteen days of receipt of the notice, to the payment instrument used, in one sum and at no cost to the customer.

Because the service starts immediately, before the withdrawal period ends, with the explicit consent given at checkout, the right of withdrawal cannot be exercised once the service has started (Regulation on Distance Contracts, article 15(1)(h)). Without that consent, the fourteen-day right applies in full. The right belongs to consumers only; article 10 applies to business customers.

9. Obligations of the parties

The customer provides accurate billing details, uses the service lawfully and in line with the Terms of Use, keeps login codes private and is responsible for its users. PipeMonday provides the service as described in the Terms of Use and processes data under the Privacy Policy. Limits of liability are in the Terms of Use; liability that cannot be limited by law is unaffected.

10. Business (B2B) customers

The service is designed for business use. By ordering, the customer declares that it buys the service for commercial or professional purposes, as a company, a sole trader or a professional. Such customers are not consumers under Law No. 6502; Law No. 6502, the Regulation on Distance Contracts and the Regulation on Subscription Contracts do not apply to them, and the relationship is governed by the Turkish Code of Obligations and the Turkish Commercial Code. If a natural person buys for non-commercial purposes, the consumer provisions of this agreement apply to that person.

11. Personal data

Order, invoice and payment data are processed as described in the KVKK Privacy Notice and the Privacy Policy. Card data is processed and stored only by iyzico.

12. Dispute resolution and governing law

This agreement is governed by Turkish law. Consumers may apply to the consumer arbitration committee of their place of residence or of the place of purchase (within the monetary limits set each year by the Ministry of Trade) or to the consumer court; mediation is mandatory before a court action (Law No. 6502, article 73/A). For all other disputes, [competent courts and enforcement offices] have jurisdiction.

13. Records and entry into force

Order, consent and contract records are kept for at least three years and produced on request. The customer may ask for a copy of the agreement by emailing [notice email address]. This agreement enters into force when the order is completed and payment is confirmed; the text version accepted at checkout is kept in the order records.