Delivery, cancellation and refunds

Last updated: 5 November 2026

Scope

This page explains how the service is delivered for PipeMonday subscriptions, how a subscription is cancelled and in which cases a refund is made. It applies together with the Distance Sales Agreement and the Pre-contract Information Form. Provider: [legal entity name] (PipeMonday).

Delivery of the service

PipeMonday is cloud-based software; no physical product is sent and there is no shipping. As soon as iyzico confirms the payment, the plan you chose (Basic, Pro or Enterprise) is activated on your account and can be used immediately at app.pipemonday.com. The order confirmation, the contract text and the electronic invoice (e-Arşiv or e-Fatura) are sent to your email address. If activation does not happen for a reason attributable to us, write to us; the problem is fixed or the amount paid is refunded.

Pilot phase

The service is currently in a free pilot phase; no fee is charged during this phase, so no refund arises. The list prices shown on the Pricing page and on the checkout screen apply once paid plans start. Account holders are informed by email or in the application before paid plans start.

Cancelling the subscription

• You can cancel your subscription at any time, without giving a reason and without penalty.
• How to cancel: the Settings page of the application; an email to [notice email address]; the contact form on pipemonday.com. Cancelling is no harder than the method you used to subscribe.
• In a written notice, state the email address of your account and your organization name; the cancellation is recorded with the date your notice reaches us.
• Cancellation takes effect at the end of your current billing period. You keep using the service until then; at the end of the period there is no renewal and no new charge to your saved card.
• Cancellation requests are executed within seven days at the latest and confirmed by email.
• Before your account is closed you can export your data; after closure, data is deleted as described in the Privacy Policy, and backups are kept for 30 days.

When refunds are made

Consumer customers:

• A valid withdrawal notice under the right of withdrawal (see below).
• Any amount already paid for the period remaining after a valid cancellation is refunded within fifteen days, without deduction.

All customers:

• If the account was never activated, the amount paid is refunded.
• If the same period was charged twice, the duplicate amount is refunded.

For business (B2B) customers the current period is not refunded in any other case; cancellation takes effect at the end of the period, and the price of a period that has been used or has started is not reimbursed.

Right of withdrawal (consumers)

As a consumer you have the right to withdraw within fourteen days of the date the contract is concluded. The fourteen-day period starts on the day payment is confirmed and the contract is concluded. Send your withdrawal notice by email to [notice email address] or in writing to [registered address]; your name, email address and order details are enough. If you gave explicit consent at checkout to the immediate start of the service, the right of withdrawal cannot be exercised once the service has started, under article 15(1)(h) of the Regulation on Distance Contracts; if you did not give this consent, the fourteen-day right applies in full. The right of withdrawal does not apply to customers who buy for commercial purposes.

Refund method and timing

• Withdrawal refunds are made within fourteen days of receipt of the notice.
• Refunds of the remaining period after cancellation (consumers) are made within fifteen days.
• You do not need to apply separately for a refund; your cancellation or withdrawal notice is enough.
• Every refund is made to the card used for the payment, through iyzico, in one sum and at no cost to you. No refund is made to another card or to a bank account. Depending on your bank, the amount may take a few business days to appear on your card.
• The invoice issued for a refunded period is cancelled or a return invoice is issued, as the law requires.

Payment security

Payments are taken through iyzico Ödeme Hizmetleri A.Ş. by Visa or Mastercard credit or debit card. Card details are entered on iyzico's secure payment page; PipeMonday never sees or stores full card numbers. 3D Secure verification is used for the first payment. If you choose to save your card for renewals, it is stored by iyzico. Payment and refund records are kept for at least three years.

Complaints and applications

Write to us first: the contact form, [notice email address] or [phone number]. When you write to us, state your order number or the email address of your account. Consumers may also apply to a consumer arbitration committee or a consumer court, depending on the monetary limits; mediation is mandatory before a court action. For business customers, [competent courts and enforcement offices] have jurisdiction.