Terms of service and subscription agreement

Last updated: 4 November 2026

Who we are and acceptance

These terms govern the use of PipeMonday, the business software at app.pipemonday.com. The service is provided by PipeMonday, [legal entity name and address to be completed]. "We" means PipeMonday; "you" means the organization using the service and each person using it on that organization's behalf. By creating an account or using the service, you accept these terms and our privacy policy.

The service and pilot phase

PipeMonday helps the sales teams of exporter and importer companies find and contact business customers: market research from public trade statistics (UN Comtrade), company discovery with evidence links and AI fit scores, decision maker search, AI-drafted email sequences sent from your own mailbox only after a person on your team approves each message, reply and quotation request capture, a light CRM, Excel import and a daily follow-up list.

The service is in a free pilot phase; features may change, and some may not work as intended. Paid plans (Basic, Pro and Enterprise) will be announced before anything becomes chargeable.

Accounts and organizations

• The service is for business use only, by adults (18 or older) with the authority to bind their organization to these terms.
• Each organization has its own workspace; you are responsible for what your users do in it.
• Login uses one-time codes sent to your email. Never share them. Tell us at once if someone else accesses your account.

Acceptable use

PipeMonday is for lawful business-to-business outreach. You agree to these rules:

• Contact business recipients only as the law allows (anti-spam rules; GDPR and ePrivacy in the EU; KVKK, Law No. 6563 and İYS for recipients in Turkey).
• Review and approve every outgoing email yourself; the service sends nothing without a person's approval.
• Honor every unsubscribe request.
• Have a lawful basis for the prospect data you upload or collect.
• No automated LinkedIn activity and no scraping of LinkedIn.
• No purchased consumer (B2C) lists.
• No unlawful, deceptive or harmful content.
• Do not attack, overload, reverse engineer or resell the service, or access another organization's data.

You are responsible for claims arising from your outreach.

Customer data and privacy

You own the data you enter into the service. We process it only to provide the service and as described in our privacy policy. For the prospect data in your workspace you are the data controller and we are the data processor: we act on your instructions, keep your workspace separate from other customers and use only the sub-processors listed in the privacy policy. We do not sell your data.

AI outputs

The service uses AI models to rank countries, score company fit, draft emails and extract data. These outputs can be wrong, incomplete or out of date. Sources are shown where available. Verify AI outputs before relying on them; you remain responsible for every email you approve and every decision you make. We do not guarantee their accuracy.

Fees and payment

The pilot is free. When paid plans start, the prices, limits, billing periods and refund rules of the Basic, Pro and Enterprise plans will be published on pipemonday.com, and you will choose a plan before you are charged. Payments are handled by iyzico, our payment provider; we never store full card numbers. If a payment fails and is not resolved after a reminder, we may suspend the service.

Availability and changes

During the pilot we do not promise any uptime level. We may change, pause or remove features, carry out maintenance or limit usage to protect the service, and announce important changes in advance where we can.

Intellectual property

The PipeMonday software, design, text and trademarks belong to us or our licensors. You get a limited, non-exclusive, non-transferable right to use the service for your internal business purposes while your account is active. You may not copy or modify the service or build products based on it.

Suspension and termination

• You may close your account at any time through the contact form on pipemonday.com.
• We may suspend or close your account if you break these terms, do not pay after a reminder, or put the service or other customers at risk. Where reasonable, we warn you first.
• Before closure you can export your data; after closure we delete or anonymize it as described in the privacy policy. Backups are kept for 30 days.

Liability

The service is provided as it is. To the extent permitted by law, we are not liable for indirect damages, lost profits, lost business or lost data, and our total liability is limited to the fees you paid us for the period the claim relates to. Nothing here limits liability that cannot be limited by law.

Changes to these terms

We may update these terms when the service or the law changes. The new version is published with a new date, and for important changes we notify account holders in advance by email or in the application. Continued use after the new version takes effect means you accept it.

Governing law

[governing law and courts to be completed]

Subscription, renewal and cancellation

Once paid plans start, subscriptions work under these rules:

• The subscription is open-ended and billed monthly. The period price is the amount shown at checkout at the time of order, including all taxes (VAT).
• Payments are taken through iyzico by Visa or Mastercard credit or debit card. If you save your card, iyzico stores it and renewals are charged to it.
• Renewal happens at the end of each period on the same conditions, only with the consent you gave at checkout and we recorded; without it the subscription ends with the period. Price changes apply only to later periods, after email notice at least one period in advance.
• You can cancel at any time, without giving a reason and without penalty, from the application's Settings page or by written notice (email to [notice email address] or the contact form). Cancellation takes effect at the end of the current period and is executed within seven days at the latest.
• For consumers, any amount paid for the period remaining after a valid cancellation is refunded within fifteen days to the same card. Consumers also have a fourteen-day right of withdrawal from the contract date; where explicit consent to immediate start was given, it cannot be exercised once the service has started (Regulation on Distance Contracts, article 15(1)(h)).

Details are in the Distance Sales Agreement, the Pre-contract Information Form and the Delivery, Cancellation and Refunds page.

Business (B2B) customers

The service is designed for business use. By ordering you declare that you buy the service for commercial or professional purposes, as a company, a sole trader or a professional. You are then not a consumer under Law No. 6502 on Consumer Protection; that law, the Regulation on Distance Contracts and the Regulation on Subscription Contracts do not apply to you, and the Turkish Code of Obligations and the Turkish Commercial Code govern the contract. Cancellation takes effect at the end of the current period, which is not refunded except when the account was never activated or a charge was duplicated. Turkish law applies to disputes and [competent courts and enforcement offices] have jurisdiction. If a natural person buys for non-commercial purposes, the consumer provisions apply; the consumer may apply to a consumer arbitration committee or a consumer court, subject to mandatory mediation before court.

Contact

For questions about these terms, use the contact form on pipemonday.com. Provider: [legal entity name and address to be completed].