Pre-contract information form

Last updated: 5 November 2026

1. Purpose of this form

This form is presented under article 5 of the Regulation on Distance Contracts before the contract is concluded and before you enter payment details; your acceptance is kept in your order records as part of the Distance Sales Agreement.

2. Provider details

Name: [legal entity name] (trading as PipeMonday). MERSİS number: [MERSİS number]. Tax office and tax number: [tax office and tax number]. Full address: [registered address]. Phone: [phone number]. Email: [notice email address]. KEP address: [KEP address]. Professional chamber: [professional chamber]. Website: pipemonday.com; application: app.pipemonday.com. The provider sells directly; there is no intermediary service provider and nobody acts on the provider's behalf. Complaints and requests: the contact form on pipemonday.com, [notice email address] or [registered address].

3. Main characteristics of the service

PipeMonday is cloud-based B2B sales software (SaaS) for the sales teams of exporters and importers: market research from UN Comtrade data, company discovery with evidence links and AI fit scores, decision maker search, AI-drafted email sequences sent from your own mailbox after a person approves each message, reply and quotation request capture, a light CRM, Excel import and a daily follow-up list. Plans: Basic, Pro and Enterprise (Enterprise under a separate contract). Your plan's scope, limits and number of users are shown on the Pricing page and at checkout.

4. Price and payment

• Total price: the amount shown at checkout for your plan, for one monthly billing period, including all taxes (VAT, currently 20%). No additional costs apply.
• As the subscription is open-ended, this total price applies to each billing period and covers all its costs.
• Ordering online costs no more than your normal internet tariff; we charge nothing for communication.
• No fee is charged during the pilot phase; the list prices apply once paid plans start.
• Payment method: Visa or Mastercard credit or debit card through iyzico Ödeme Hizmetleri A.Ş. Card details are entered on iyzico's secure page; we do not store full card numbers; 3D Secure is used for the first payment.
• The invoice is issued electronically (e-Arşiv or e-Fatura) to your billing details and emailed to you.

5. Performance and complaint handling

The service is performed digitally: immediately after payment is confirmed, your plan is activated on your account. There is no physical delivery and no delivery restriction. If the plan cannot be activated for a reason attributable to us, the payment is refunded. Complaints go to the contact form or [notice email address] and are answered as soon as possible; failing a solution, the routes in article 11 remain open.

6. Right of withdrawal

• As a consumer, you may withdraw within fourteen days of the contract date, without giving a reason and without penalty.
• Withdrawal notices go to [notice email address] or by post to [registered address]. As the service is digital, no return carrier is designated.
• After a valid withdrawal, the amount paid is refunded within fourteen days of receipt of the notice, to the payment instrument you used, in one sum and at no cost to you.
• Loss of the right: the service starts immediately after payment is confirmed, with the explicit consent you give at checkout, so under article 15(1)(h) of the Regulation on Distance Contracts you cannot withdraw once the service has started. Without that consent, your fourteen-day right applies in full.

7. Deposits and guarantees

No deposit or other financial guarantee is taken.

8. Technical protection measures and compatibility

Accounts are accessed only with a one-time code sent to your email, and each customer has a separate workspace. The service works in a current web browser with an internet connection and needs no installation.

9. Subscription, renewal and cancellation

• The subscription is open-ended and billed monthly.
• Renewal happens at the end of each period on the same conditions, only with the consent you give at checkout and we record; if you saved your card, it is charged.
• Cancellation: at any time from the application's Settings page or by written notice ([notice email address] or the contact form), without a reason or penalty. It takes effect at the end of the current period and is executed within seven days at the latest. For consumers, any amount paid for the remaining period is refunded within fifteen days to the same card.

10. Order and payment obligation

Pressing the order button creates a payment obligation. Before the order, three separate unchecked boxes are presented: acceptance of this form and the agreement; consent to immediate start and the loss of the right of withdrawal; consent to card storage and automatic renewal. Consents are recorded with a timestamp, IP address, browser and text version.

11. Dispute applications

Consumers may apply to the consumer arbitration committee within the monetary limits set each year by the Ministry of Trade, and to the consumer court above them; under article 73/A of Law No. 6502, mediation is mandatory before a consumer court action. For other customers, [competent courts and enforcement offices] have jurisdiction.

12. Business customers

The service is for business use by adults (18 or over). If you order as a company, a sole trader or a professional, for commercial or professional purposes, you are not a consumer under Law No. 6502; consumer legislation and the withdrawal section of this form do not apply to you, and the Turkish Code of Obligations and the Turkish Commercial Code govern the relationship. The consumer provisions apply to natural persons buying for non-commercial purposes.

13. Confirmation and records

You confirm at checkout that you have read and accept this form; without it the order cannot be completed. The form and the agreement are emailed to you after payment as a durable medium. Order, consent and contract records are kept for at least three years; you can request a copy from [notice email address].